You can contact us on info@catlets.com for any questions or requests.
You can also contact us on Instagram or Facebook!
Catlets
Wezelstraat 47
9032 Ghent
Belgium
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
SUBTOTAL
Have a question? You may find an answer in our FAQ
But you can also contact us:
On Instagram: @catlets_
On Facebook: Catlets
Free shipping for all orders of €50 or more of eligible items across any product category qualify.
BE, NL & FR +/- 2-5 working days.
UK & IR +/- 3-6 working days
USA & CA +/- 5-10 working days
AU, varies greatly depending on location, +/- 5-12 working days.
Keep in mind that customs and mailmen are inpredictable.
Every Catlet is made by hand with love in Belgium. We only sell perfect Catlets. But if in the first 14 days upon arrival it gets damaged we will ship the same Catlet for free if you provide us with a picture of the damaged Catlet.
Shipping costs are non-refundable.
You can return any item purchased within 14 days of the delivery date.
Your parcel is insured against any shipping error. So if your parcel would have any problem, you can ask for a new parcel free of any charge! This almost never happens, but its great to be insured for this kind of rarities.
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal & Apple Pay: Shop easily online without having to enter your credit card details on the website.
Classic bank transfer accepted! But keep in mind this takes some days.
For the best enjoyment of your Catlets, the size should be adjusted to suit your cat. We recommend that there should be enough space to comfortably place 2 fingers between your cat's neck and the Catlet. You also get 1 magnetic safety lock per order! Hook it around one of the bells and around the loop! You also get a free extension, but don't use it if you can place 2 fingers between the neck of your cat and the Catlet. The extension is given for big cats!
All our Catlets are handmade and therefore can vary slightly in size. The size is between 22-23 cm or 8.5-9 inch.
Each order comes with a magnetic safety clasp. This safety clasp is about 4 cm or 1.6 inches. We advise you to let your cat get used to the Catlet in the first days without the magnetic safety closure. After a few days you can also use the safety lock inside. If your cat doesn't scratch his Catlet off you can let him outside with the Catlet.
Every Catlet is also delivered with a free handmade extension.This extension is about 4 cm or 1.6 inch. You receive a free extension, but do not use it if you can fit 2 fingers between the neck of your cat and the Catlet. The extension is given for big cats! But you can use it to make some beautiful pictures offcourse. .
Free shipping for all orders of €50 or more of eligible items across any product category qualify.
Belgium, Netherlands and France about 2-5 working days.
UK and Ireland about 3-6 working days
USA and Canada about 5-10 working days
Australia, varies greatly depending on location, about 5-12 working days.
Keep in mind that customs and mailmen are inpredictable.
If in a very rare case your parcel do not reach you in one month time, we give you a full refund or new delivery free of charge!
You can return your order within 14 days after you received it. When returning the order, all costs for postage are paid by you. Contact us when you want to return your order. As soon as we receive the order in good and unused condition, we will give back your money.
If for unknown reason your Catlets are send back to us, we can send it back to you free of charge without tracking. If you want tracking we will discuss with you what the price of the shipping will be.
Every Catlet is made by hand with love in Belgium. We only sell perfect Catlets. But if in the first 14 days upon arrival it gets damaged we will ship the same Catlet for free if you provide us with a picture of the damaged Catlet.
Your parcel is insured against any shipping error. So if your parcel would have any problem, you can ask for a new parcel free of any charge! This almost never happens, but its great to be insured for this kind of rarities.
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