Refund and Guarantee
Refund & guarantee policy
You can return your order within 14 days after you received it. When returning the order, all costs for postage must be payed by the costumer. You must send us an email when you want to return your order. As soon as we receive the order in good, unused condition, we will return your money.
Guarantee - Replacing Items:
We only replace items if they are defective or damaged in the first 14 days since your purchase arrived. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with some pictures of the damaged Catlet.
Our policy lasts 14 days. If 14 days have gone by since your purchase arrived, unfortunately we can’t offer you a exchange.
You will be responsible for paying for your own shipping costs for returning your item, and for the shipping of the new product back to you. Shipping costs are non-refundable. We will inform you about the price of shipping trough email.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.