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Refund and Guarantee

Refund & guarantee policy

Returns:
You can return your order within 14 days after you received it. When returning the order, all costs for postage must be payed by the costumer. You must send us an email when you want to return your order. As soon as we receive the order in good, unused condition, we will return your money.

 

Guarantee - Replacing Items:
We only replace items if they are defective or damaged in the first 14 days since your purchase arrived. If you need to exchange it for the same item, send us an email at info@catlets.com with some pictures of the damaged Catlet. 

Our policy lasts 14 days. If 14 days have gone by since your purchase arrived, unfortunately we can’t offer you a exchange. 

You will be responsible for paying for your own shipping costs for returning your item, and for the shipping of the new product back to you. Shipping costs are non-refundable. We will inform you about the price of shipping trough email. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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HERE TO HELP

Have a question? You may find an answer in our FAQ
But you can also contact us:

Customer Services

On Instagram: @catlets_

On Facebook: Catlets

Send us an email

SHIPPING

Free shipping for all orders of €50 or more of eligible items across any product category qualify.

SHIPPING TIMES

BE, NL & FR +/- 2-5 working days.
UK & IR +/- 3-6 working days
USA & CA +/- 5-10 working days
AU, varies greatly depending on location, +/- 5-12 working days.
Keep in mind that customs and mailmen are inpredictable.

Read more about shipping in our FAQ

GUARANTEE

Every Catlet is made by hand with love in Belgium. We only sell perfect Catlets. But if in the first 14 days upon arrival it gets damaged we will ship the same Catlet for free if you provide us with a picture of the damaged Catlet.
Shipping costs are non-refundable.

Read more in our FAQ

RETURN POLICY

You can return any item purchased within 14 days of the delivery date.

Your parcel is insured against any shipping error. So if your parcel would have any problem, you can ask for a new parcel free of any charge! This almost never happens, but its great to be insured for this kind of rarities.

Shipping costs are non-refundable.
PAYMENTS
Accepts the following secure payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal & Apple Pay: Shop easily online without having to enter your credit card details on the website.

Classic bank transfer accepted! But keep in mind this takes some days.

Sizing advice

For the best enjoyment of your Catlets, the size should be adjusted to suit your cat. We recommend that there should be enough space to comfortably place 2 fingers between your cat's neck and the Catlet. You also get 1 magnetic safety lock per order! Hook it around one of the bells and around the loop! You also get a free extension, but don't use it if you can place 2 fingers between the neck of your cat and the Catlet. The extension is given for big cats!

Catlet length

All our Catlets are handmade and therefore can vary slightly in size. The size is between 22-23 cm or 8.5-9 inch.

Free magnetic safety buckle

Each order comes with a magnetic safety clasp. This safety clasp is about 4 cm or 1.6 inches. We advise you to let your cat get used to the Catlet in the first days without the magnetic safety closure. After a few days you can also use the safety lock inside. If your cat doesn't scratch his Catlet off you can let him outside with the Catlet.

Free extension

Every Catlet is also delivered with a free handmade extension.This extension is about 4 cm or 1.6 inch. You receive a free extension, but do not use it if you can fit 2 fingers between the neck of your cat and the Catlet. The extension is given for big cats! But you can use it to make some beautiful pictures offcourse. .

SHIPPING

We send every parcel with fast shipping, tracking and signiature upon arrival.

FREE SHIPPING

Free shipping for all orders of €50 or more of eligible items across any product category qualify.

SHIPPING TIMES

Belgium, Netherlands and France about 2-5 working days.
UK and Ireland about 3-6 working days
USA and Canada about 5-10 working days
Australia, varies greatly depending on location, about 5-12 working days.
Keep in mind that customs and mailmen are inpredictable.
If in a very rare case your parcel do not reach you in one month time, we give you a full refund or new delivery free of charge!

Read more in our FAQ.

RETURN & GUARANTEE

In case of returning or exchanging your Catlet, you are responsible for the shipping costs. Shipping costs are non-refundable and our default policy lasts 14 days.

RETURN

You can return your order within 14 days after you received it. When returning the order, all costs for postage are paid by you. Contact us when you want to return your order. As soon as we receive the order in good and unused condition, we will give back your money.

If for unknown reason your Catlets are send back to us, we can send it back to you free of charge without tracking. If you want tracking we will discuss with you what the price of the shipping will be.

GUARANTEE

Every Catlet is made by hand with love in Belgium. We only sell perfect Catlets. But if in the first 14 days upon arrival it gets damaged we will ship the same Catlet for free if you provide us with a picture of the damaged Catlet.

Your parcel is insured against any shipping error. So if your parcel would have any problem, you can ask for a new parcel free of any charge! This almost never happens, but its great to be insured for this kind of rarities.

WISH LIST AND COMPARE

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